Why not just use a ฿500 chatbot?
฿500 buys a menu tree. Someone has to build the flows, it cannot handle a question phrased in a way nobody predicted, it does not look at your calendar, it does not know when to stop and fetch a human, and it will not answer in Chinese. That price is real — it just is not buying a night shift.
Is ClinicText AI PDPA compliant?
Yes. It is built to Thailand's Personal Data Protection Act: the patient always initiates contact, so consent exists from the first message; only the data an appointment requires is collected; the clinic is the data controller and we act as processor on your documented instructions; every conversation is exportable and deletable on request; and opt-out is immediate and logged. One thing that stays with you: the clinic still needs its own privacy notice and lawful basis for its records — we can supply the wording, but it has to be yours.
Do we need a new LINE account?
No. We use the clinic's existing LINE OA. Your patients stay, your chat history stays.
Can our team still reply themselves?
At any time. Take over a thread and Ploy stops replying in it until you release it back.
What if Ploy gets something wrong?
She only answers from what you load in — prices, availability, process, location. Anything else, she says a team member will follow up. She does not guess and does not answer clinical questions.
Will patients know it's an AI?
Ploy introduces herself however you decide. We recommend being straightforward that she's the clinic's assistant — in practice patients mostly care that someone replied quickly.
Where is patient data stored?
On encrypted servers. The data belongs to the clinic — request a full export or deletion at any time, in line with PDPA.
What if a patient writes in English or Chinese?
Ploy detects the language and replies in it — English, Thai or Chinese — straight away, without waiting for a staff member who speaks it to be on shift. That gap is where most clinics lose foreign patients.
How do message costs work?
Replying to a patient who messaged you does not consume your LINE OA quota. Follow-ups and reminders do, on whatever package you already have — we tune the schedule to stay inside it.
Is it hard to cancel?
No. You can cancel immediately, whenever you want — no notice period, no penalty, nothing to ask permission for. We export everything to you before switching off.
PloyBangkok Dental Clinic
